*{box-sizing:border-box}body{margin:0;font:14px system-ui;background:#f1f5f3;color:#263f35}button{cursor:pointer;background:#286952;color:white;border:0;border-radius:8px;padding:11px 18px}input,textarea{font:inherit;padding:12px;border:1px solid #d9e3dc;border-radius:8px;background:#fff;color:#203c2f}textarea{resize:vertical}h2{font-size:18px}#login{max-width:390px;margin:15vh auto;background:white;padding:35px;border-radius:18px}#loginForm{display:grid;gap:15px}header{height:76px;background:#fff;padding:18px 28px;display:flex;align-items:center;gap:25px;border-bottom:1px solid #dbe5de}nav{display:flex;gap:8px}nav button{background:#e9f2ec;color:#35654c}#status{font-size:12px;color:#8b7950}.workspace{display:flex;height:calc(100vh - 76px)}aside{width:320px;padding:20px;background:#f9fbf9;overflow:auto;flex-shrink:0}aside input{width:100%;margin-bottom:15px}.user{width:100%;display:block;text-align:left;color:#314c3c;background:white;padding:16px;margin-bottom:8px;border:1px solid #e2eae4}.user.active{background:#deeee3;border-color:#78a58a}.user small{display:block;color:#8a9d8d;margin-top:8px;overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.badge{color:#ae472f;font-weight:bold}article{display:flex;flex:1;min-width:0;flex-direction:column;padding:20px}#messages{flex:1;overflow:auto;padding:20px;background:#edf3ef;border-radius:12px}.message{padding:14px 18px;max-width:75%;width:fit-content;margin:12px 0;background:#fff;border-radius:12px;white-space:pre-wrap;word-break:break-word}.message.agent{margin-left:auto;background:#d8ebdf}.message small{display:block;color:#80968a;margin-bottom:8px}.message img,.message video{max-width:280px;max-height:300px;border-radius:8px}#replyForm{display:flex;gap:12px;padding-top:16px}#reply{flex:1;height:85px}#settingsView,#complaintView{max-width:1000px;margin:30px auto;padding:28px;background:#fff;border-radius:15px}#settingsForm{display:grid;gap:18px}label{display:grid;gap:9px}label textarea{min-height:85px}.complaint{border:1px solid #dce6df;border-radius:12px;padding:20px;margin:15px 0;white-space:pre-wrap}.complaint textarea{display:block;width:100%;margin:12px 0}#toast{position:fixed;bottom:25px;left:50%;transform:translateX(-50%);background:#203d30;color:#fff;padding:12px 22px;border-radius:10px;display:none}[hidden]{display:none!important}

.image-viewer{position:fixed;inset:0;z-index:10000;background:rgba(8,18,13,.92);display:flex;align-items:center;justify-content:center;overflow:hidden}.image-viewer img{max-width:90vw;max-height:88vh;object-fit:contain;user-select:none;touch-action:none;cursor:grab;transform-origin:center}.image-viewer img:active{cursor:grabbing}.viewer-close{position:absolute;right:24px;top:20px;background:#fff2;color:white;font-size:36px;padding:0;width:50px;height:50px;border-radius:50%;z-index:2}.viewer-help{position:absolute;bottom:20px;color:#fff9;font-size:13px;pointer-events:none}.message img{cursor:zoom-in}

.remember{display:flex;align-items:center;gap:8px;font-size:13px;color:#698373}.remember input{width:16px;height:16px;margin:0}.account-panel{position:fixed;bottom:0;left:0;width:320px;background:#f9fbf9;border-top:1px solid #dae5dc;padding:16px 20px;z-index:20;display:flex;flex-direction:column;gap:10px;font-size:13px}.account-panel button{background:transparent;color:#7a8d80;border:1px solid #d8e2db;padding:6px 10px;align-self:flex-start;font-size:12px}aside{padding-bottom:120px}#complaintTab{position:relative}.notification-count{position:absolute;right:-7px;top:-7px;min-width:22px;height:22px;padding:2px 6px;border-radius:20px;background:#d44b3f;color:#fff;font-size:12px;line-height:18px}.user.urging,.user.urging.active{background:#fff0e5;border:2px solid #e67e45;border-left:6px solid #dc6337;box-shadow:0 3px 12px #d86b3320}.urge-badge{display:block;color:#b54326;font-size:12px;font-weight:700;margin-top:9px}.conversation-heading{display:flex;align-items:center;gap:16px}.conversation-heading button{font-size:12px;padding:5px 10px;background:#e3eee7;color:#49725a}
.user,.user.active{background:#fff}.user.active{border-color:#78a58a}.user.urging,.user.urging.active{background:#fff0e5;border:2px solid #e67e45;border-left:6px solid #dc6337}

.mobile-back{display:none}.incoming-alerts{position:fixed;top:85px;right:20px;width:min(360px,calc(100vw - 24px));z-index:8000;display:flex;flex-direction:column;gap:10px}.incoming-card{display:flex;background:#fff3df;border:1px solid #e6ac57;box-shadow:0 5px 20px #2c3c2928;border-radius:12px;overflow:hidden}.incoming-card>button{background:transparent;color:#80502a;flex:1;text-align:left;font-size:14px;line-height:1.6}.incoming-card .incoming-close{flex:0 0 40px;padding:8px;text-align:center;font-size:24px}#status{white-space:nowrap}#mediaStatus{overflow-wrap:anywhere}
@media(max-width:760px){body{font-size:14px}#login{margin:12vh 18px;max-width:none;padding:26px}input,textarea{font-size:16px}#desk{height:100dvh;display:flex;flex-direction:column;overflow:hidden}header{height:auto;min-height:100px;padding:12px;gap:9px;flex-wrap:wrap;flex-shrink:0}header>strong{font-size:15px}nav{order:3;flex-basis:100%;gap:8px;overflow:visible}nav button{padding:10px 12px;font-size:13px;white-space:nowrap}#notify{margin-left:auto;font-size:12px}#status{font-size:11px;margin-left:auto}.workspace{flex:1;height:auto;min-height:0;padding-bottom:65px}aside{width:100%;height:100%;padding:14px;overflow-y:auto}aside h2{margin-top:5px}article{display:none;padding:10px;width:100%;min-height:0}.mobile-conversation aside{display:none}.mobile-conversation article{display:flex}.mobile-back{display:inline-block;padding:7px;background:#e5efe8;color:#396d52;font-size:13px}.conversation-heading{gap:8px;flex-wrap:wrap;flex-shrink:0}.conversation-heading h2{font-size:14px;flex:1;min-width:100px;margin:10px 0}.conversation-heading #remarkButton{font-size:11px;padding:6px}#messages{min-height:0;padding:10px}#replyForm{gap:8px;padding-top:9px;flex-shrink:0}#reply{height:65px;min-width:0;font-size:16px;padding:10px}#replyForm>button{padding:10px;font-size:13px;flex:0 0 72px}.message{max-width:92%;padding:12px;font-size:15px}.message img,.message video{max-width:100%;max-height:300px}.account-panel{width:100%;height:65px;padding:8px 14px;display:flex;flex-direction:row;align-items:center;justify-content:space-between;padding-bottom:calc(8px + env(safe-area-inset-bottom))}.account-panel button{align-self:auto}#settingsView,#complaintView{margin:0;padding:16px;max-width:100%;border-radius:0;flex:1;min-height:0;overflow-y:auto;padding-bottom:95px;width:100%}.complaint{padding:14px;overflow-wrap:anywhere}.incoming-alerts{top:115px;right:12px}#toast{bottom:90px;width:max-content;max-width:90%;font-size:13px}#complaintTab{margin-right:5px}}

.batch-dialog{border:1px solid #d7e4da;border-radius:16px;max-width:580px;width:90vw;padding:24px;color:#294535}.batch-dialog::backdrop{background:#10271a88}.batch-users{max-height:30vh;overflow:auto;border:1px solid #dce5de;border-radius:10px;padding:10px;margin:15px 0}.batch-users label,.batch-notify{display:flex;align-items:center;gap:10px;padding:8px}.batch-dialog textarea{width:100%;height:110px}.batch-dialog>button{margin:6px}.batch-dialog p{font-size:13px;line-height:1.7}.batch-dialog button:disabled{opacity:.5}.batch-users input,.batch-notify input{width:18px;height:18px;flex-shrink:0}@media(max-width:760px){nav{flex-wrap:wrap}nav button{padding:9px 10px;font-size:12px}.batch-dialog{padding:15px}.incoming-alerts{top:150px}}

.list-heading{display:flex;align-items:center;justify-content:space-between;gap:8px}.list-heading button{font-size:12px;padding:7px 10px;background:#e6efe9;color:#36644b}.conversation-row{position:relative}.conversation-row>.user{padding-right:54px}.hide-chat{position:absolute;right:7px;top:12px;font-size:11px;padding:4px 6px;background:transparent;color:#8b978e}.user-directory{width:min(560px,92vw);border:1px solid #dce6de;border-radius:16px;padding:22px;color:#294535}.user-directory::backdrop{background:#10271a88}.user-directory>input{width:100%;margin-bottom:14px}.directory-list{max-height:55vh;overflow:auto;margin-bottom:16px}.directory-row{display:flex;align-items:center;justify-content:space-between;padding:12px 0;gap:14px;border-bottom:1px solid #e4ebe6}.directory-row button{font-size:12px;padding:8px 12px}

aside{padding-bottom:20px}.workspace{padding-bottom:0}.user{position:relative;min-height:88px;padding-left:76px!important}.conversation-avatar{position:absolute;left:14px;top:18px;width:46px;height:46px;border-radius:10px;background:#dbece2;color:#3d7557;display:flex;align-items:center;justify-content:center;font-size:18px;font-weight:600}.conversation-avatar>img{width:100%;height:100%;object-fit:cover;border-radius:10px}.unread-count{position:absolute;top:-7px;right:-7px;background:#ef5151;color:white;font-size:12px;min-width:20px;height:20px;line-height:20px;border-radius:20px;padding:0 5px;text-align:center}.conversation-name{font-weight:600}.user small{margin-top:10px}.hide-chat{z-index:1}@media(max-width:760px){.workspace{padding-bottom:0}#settingsView,#complaintView{padding-bottom:24px}}

.conversation-heading .danger-button{background:#fff0eb;color:#b04434;border:1px solid #efd4cd;font-size:12px;padding:6px 10px}

#uploadProgressBox{display:flex;align-items:center;gap:12px;margin-top:8px}#uploadProgress{flex:1;width:100%;height:18px;accent-color:#286952}#uploadProgressText{font-size:13px;color:#397352}